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The directive is the same across the EU. Who enforces it, what they can fine you, and how a complaint reaches you are not. Here is how it works in Spain.
Ley 11/2023, de 8 de mayo
Law 11/2023 of 8 May 2023 transposes Directive (EU) 2019/882 among others. Published in the BOE on 9 May 2023 (BOE no. 110/2023, pp. 64035–64201). In force since 29 May 2023, with the accessibility obligations for products and services applying from 28 June 2025.
Read the official source →National and regional consumer authorities
Enforcement runs through the consumer-protection network, with the autonomous communities holding significant competence.
Official site →A consumer complaint typically reaches the consumer authority of the autonomous community where the service is offered, which means the body that contacts you depends on where your customer is, not where you are.
The Spanish infringement regime scales by severity, reaching up to €1 million for the most serious infringements. The applicable band depends on the classification of the breach.
Spain devolves a great deal of consumer enforcement to the autonomous communities. In practice that means a company selling nationally is exposed to more than one authority, and a complaint from a customer in Catalonia is handled by a different body than one from Andalusia. It also means inconsistency is normal early on. Planning around a single national contact point is the wrong mental model here.
Scope, the microenterprise exemption and the transitional date for existing contracts come from the directive itself and are the same in Spain as everywhere else — they are set out once here.
Whichever authority above has competence over you, the first question they ask is the same: what is on the page, and can a person using assistive technology get through it. An automated scan answers the first half in about a minute and tells you how large the problem is before anyone else measures it for you.
National details verified against official sources on 2026-08-05. Enforcement practice changes; where a figure matters to a decision you are making, confirm it with the authority named above. FixMyWeb is not a law firm and this page is not legal advice.