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The directive is the same across the EU. Who enforces it, what they can fine you, and how a complaint reaches you are not. Here is how it works in Germany.
Barrierefreiheitsstärkungsgesetz (BFSG)
Enacted as the Act implementing Directive (EU) 2019/882 and published in the Bundesgesetzblatt on 22 July 2021 (BGBl. 2021 I No. 46, pp. 2970–2992), with technical detail in the accompanying BFSGV regulation. Obligations bite for products placed on the market and services provided to consumers from 28 June 2025.
Read the official source →MLBF — Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen
Joint market surveillance body for the Länder. Operational since January 2025 and accepting complaints since enforcement began.
Official site →A consumer complains to the MLBF, which routes it to the competent Land authority. You are asked to respond and to state how and by when the barrier will be removed.
The BFSG sets administrative fines of up to €100,000 for the more serious breaches and up to €10,000 for lesser ones.
Germany is the one market where the regulator is not your only exposure. Under German unfair competition law, a competitor that has done the work can send a cease-and-desist notice (Abmahnung) to one that has not. That route does not wait for a consumer complaint, does not wait for a regulator's caseload, and arrives with its own legal costs attached. It is the reason German companies have moved faster on the EAA than the enforcement statistics alone would explain.
Scope, the microenterprise exemption and the transitional date for existing contracts come from the directive itself and are the same in Germany as everywhere else — they are set out once here.
Whichever authority above has competence over you, the first question they ask is the same: what is on the page, and can a person using assistive technology get through it. An automated scan answers the first half in about a minute and tells you how large the problem is before anyone else measures it for you.
National details verified against official sources on 2026-08-05. Enforcement practice changes; where a figure matters to a decision you are making, confirm it with the authority named above. FixMyWeb is not a law firm and this page is not legal advice.