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The directive is the same across the EU. Who enforces it, what they can fine you, and how a complaint reaches you are not. Here is how it works in the Netherlands.
Implementatiewet toegankelijkheidsvoorschriften producten en diensten
The Dutch implementing act transposes Directive (EU) 2019/882. It passed the Tweede Kamer on 14 March 2024 and the Eerste Kamer on 2 April 2024, with obligations applying from 28 June 2025.
Read the official source →ACM — Autoriteit Consument & Markt
E-commerce services and electronic communications services.
Official site →RDI — Rijksinspectie Digitale Infrastructuur
Products.
Official site →AFM — Autoriteit Financiële Markten
Banking and financial services.
Official site →ILT — Inspectie Leefomgeving en Transport
Passenger transport by air, bus, rail and water.
Official site →CvdM — Commissariaat voor de Media
E-books and the accessibility of audiovisual media services.
Official site →IJV — Inspectie Justitie en Veiligheid
Accessibility of the 112 emergency number.
Official site →Which regulator writes to you depends on what you sell. A retailer with an app hears from the ACM; a bank hears from the AFM; a publisher selling e-books hears from the CvdM.
Each supervisory authority applies its own enforcement powers under the implementing act. Because six bodies share the work, the practical answer depends on which one has competence over your service.
No other market in this list divides enforcement this finely. It matters for a practical reason: if your business spans sectors — say you sell physical products online and also publish e-books — you are answerable to more than one authority, each with its own procedure and its own view of what adequate looks like. A single accessibility statement written for one of them will not necessarily satisfy the others.
Scope, the microenterprise exemption and the transitional date for existing contracts come from the directive itself and are the same in the Netherlands as everywhere else — they are set out once here.
Whichever authority above has competence over you, the first question they ask is the same: what is on the page, and can a person using assistive technology get through it. An automated scan answers the first half in about a minute and tells you how large the problem is before anyone else measures it for you.
National details verified against official sources on 2026-08-05. Enforcement practice changes; where a figure matters to a decision you are making, confirm it with the authority named above. FixMyWeb is not a law firm and this page is not legal advice.